Code Food Travel repeat!

Messages stopped working

SOLUTION: iMessage / Messages on Mac stopped working completely

Strategy 1:

  1. Sign out of iCloud, you’ll have to delete all your synced services (calendar / notes / etc.) but don’t worry they’ll come back when you sign back in. It’s just like signing out of your email on a public computer.
  2. Restart computer.
  3. Sign back in to iCloud via System Preferences. Once done, reopen messages, see if it works now.

sign-out-of-apple-id-mac-os-x

Strategy 2:

  1. While signed out of iCloud, go to your Library > Preferences folder. You can get there by clicking on Finder and clicking on the top menu item called GO, then hold OPTION to reveal the hidden Library folder option. Click on Library, then Preference. Delete any com.apple that starts with “iChat”, “iMessage”, and “Messages”.
  2. Restart computer.
  3. Sign back in to iCloud via System Preferences. Once done, reopen messages, see if it works now.

fix-imessage-delete-ichat-imessage-messages-preferences

Strategy 3:

  1. While signed out of iCloud, go to your Library > Identity Services folder, and delete everything inside there. It may get regenerated instantly, but just delete it again.
  2. Restart your computer.
  3. Sign back in to iCloud via System Preferences. Once done, reopen messages, see if it works now.

Strategy #3 fixed the solution for me, and I was able to send iMessages once again, and after I re-enabled Text Message Forwarding from my iPhone, and approved my MacBook Pro, i could send and receive SMS once more.

Note: I am running 10.11.6 El Capitan OS X.

 

Final Strategy:

If you still have problems, contact Apple Support and they should be able to help you fix it within 48 hours of your call.

  1. Go here: https://getsupport.apple.com/
  2. Click on “Apple ID” in the bottom row.
  3. Choose “iCloud, Facetime, Messages”
  4. Choose “Talk to Apple Support Now” or “Schedule a Call”

Best of luck!

 

%d bloggers like this: